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Cancellation and Refund Policy

ARTICLE 1 PARTIES TO THE AGREEMENT

SELLER: SERPİL İVY TEKSTİL LTD.ŞTİ.

Address: Cumhuriyet Mah. Sonmez Sokak No:35A Bahcelievler/Istanbul / Turkey

Tel.: 0 212 957 58 03

Email: sbicgiyim@gmail.com

BUYER: Customer

ARTICLE 2 SUBJECT OF THE AGREEMENT:

The subject of this contract is the Law No. 4077 on the Protection of Consumers and the Application of Distance Contracts, regarding the sale and delivery of the goods/services with the qualifications mentioned in the contract and the sale price of which is also specified in the contract, which the Buyer has ordered electronically from the www.sbicgiyim.com website of the Seller. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Principles and Procedures. The buyer, the basic characteristics of the goods / services subject to sale, the sales price, payment method, delivery conditions, etc. He/she accepts and declares that he/she has knowledge of all preliminary information and the right of "withdrawal" regarding the goods/services subject to sale, that he/she confirms these preliminary information in electronic environment and then orders the goods/services in accordance with the provisions of this contract. Preliminary information and invoice on the payment page of www.sbicgiyim.com are integral parts of this contract.

ARTICLE 3 AGREEMENT DATE:

This contract, which was previously accepted by the seller, is deemed to have been accepted by the buyer by signing it on the date of ....

ARTICLE 4 DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE AND DELIVERY METHOD:

The goods/services will be delivered to .... at the address .... that the buyer has requested delivery.

ARTICLE 5 DELIVERY COSTS AND PERFORMANCE:

Delivery costs belong to the Buyer. If the seller has declared on the website that the delivery fee of those who shop above the amount declared will be covered by him or that he will make free delivery within the scope of the campaign, the delivery cost belongs to the seller. delivery; It is done as soon as possible after the stock is available and the cost of the goods is transferred to the seller's account. The seller delivers the goods/services within 30 (thirty) days from the order and reserves the right to extend an additional 10 (ten) days with written notification within this period. If, for any reason, the cost of goods/services is not paid or canceled in the bank records, the seller is deemed to have been released from the obligation to deliver the goods/services.

ARTICLE 6 BUYER'S STATEMENTS AND COMMITMENTS:

The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. It is the buyer's responsibility to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned. In the event that the relevant bank or financial institution fails to pay the price of the goods/services to the seller due to the unfair or unlawful use of the credit card of the buyer after the delivery of the goods/services by unauthorized persons, which is not due to the fault of the buyer, the Buyer shall pay the goods/services 3 (Three) is obliged to send it to the seller within the same day. In this case, shipping costs are the responsibility of the buyer.

ARTICLE 7 STATEMENTS AND COMMITMENTS OF THE SELLER:

The seller is responsible for the delivery of the contracted goods/services intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any. If the goods/services subject to the contract are to be delivered to another person/organization from the buyer, the seller cannot be held responsible if the person/organization to be delivered does not accept the delivery. The seller returns the cost of goods/services and the valuable papers, if any, within 10 (ten) days after the notification of withdrawal is received. The goods/services are returned within 20 (twenty) days. For justified reasons, the seller may supply the buyer with equal quality and price before the contractual performance period expires. If the seller thinks that the performance of the goods / services has become impossible, he notifies the buyer before the performance period of the contract expires. The paid price and documents, if any, are returned within 10 (ten) days. Defective or defective goods/services from goods/services sold with or without warranty certificate can be sent to the seller for the necessary repair within the warranty conditions, in which case the delivery expenses will be borne by the seller.

ARTICLE 8 INFORMATION, PROMOTION AND INFORMATION SECURITY: You are requested to provide your contact information (name, surname, e-mail address, telephone numbers and postal address) in the registration forms, order forms, surveys and competitions on our site. In addition, you must provide your credit card information on the purchase form. Your personal information mentioned above; To receive your orders, to offer our products and services, to make your payments, to deliver your orders and to provide information about your orders, to contact you for marketing purposes about products and services, to update your information, to manage and maintain your membership, to suggest products and services that may be of interest to you, and to It is used to enable them to perform logistics and other similar functions on our behalf. From the moment you become a member of www.sbicgiyim.com, daily and weekly information bulletins will be sent to your sms and/or e-mail address, unless otherwise requested by you. You have the right to make changes to these bulletins, to discontinue and restart the service at any time. The content of these bulletins; It may contain information about the product or products you have purchased, other products that we think you may be interested in, advertisements of third parties and similar information. Demographic information is used to tailor our site to the interests of our users. This information may be shared with advertisers in order to ensure that the advertisements can be adapted to the target audience, and only together with the information of other users. No personal information is given in this information, it is only used for segmentation and inferences about user trends as a group. The financial information collected is used to invoice you for the products and services you have purchased. When you make a purchase on our site, you accept that your financial information is given to the third parties (banks, credit card companies, etc.) necessary to perform your transaction. Information to be shared; It contains all necessary financial information including credit card number, expiration date, CVV2.

ARTICLE 9 FEATURES OF THE GOOD/SERVICE SUBJECT TO THE AGREEMENT:

The sales price including the type and type, quantity, brand/model, color of the goods/services and all the contracts are www.sbicgiyim.com. It is as stated in the information on the goods/services promotion page on the website named .

ARTICLE 10 CASH PRICE OF GOODS/SERVICES:

The cash price of the goods/services are included in the sample invoice sent at the end of the order and the invoice sent to the customer together with the product.

ARTICLE 11 FORWARD PRICE:

The price of the goods/services according to the maturity date is included in the invoice sent to the customer together with the sample invoice sent at the end of the order and the product.

ARTICLE 12 INTEREST:

The buyer is responsible to the bank he works with, we are against all kinds of interest as an institution.

ARTICLE 13 DOWNLOAD AMOUNT:

The down payment amount of the goods/services is included in the sample invoice sent at the end of the order and the invoice sent to the customer together with the product.

ARTICLE 14 PAYMENT PLAN:

If the buyer makes purchases with a credit card and in installments, the installment method chosen from the site is valid. In installment transactions, the relevant provisions of the contract signed between the buyer and the cardholder bank are valid. The credit card payment date is determined by the terms of the contract between the bank and the buyer. The buyer can also track the number of installments and payments from the bank statement sent by the bank.

ARTICLE 15 RIGHT OF WITHDRAWAL:

The buyer may exercise his right of withdrawal within 7 (seven) days from the delivery of the contractual goods/services to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the seller's customer service must be notified by e-mail or telephone within the same period, and within the framework of the provisions of article 15 of the goods/services, which is an integral part of this contract and www.sbicgiyim.com. In accordance with the preliminary information published on the website, it must not be used. In case this right is exercised, it is obligatory to return the original invoice for the goods/services delivered to the 3rd party or the buyer. Within 7 days following the receipt of the notice regarding the right of withdrawal, the goods/services are returned to the buyer and the goods/services are returned within 20 (twenty) days. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned to the buyer. The delivery cost of the goods/services returned due to the right of withdrawal shall be borne by the seller.

ARTICLE 16 GOODS/SERVICES THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

Goods/services that cannot be returned due to their nature are goods/services that deteriorate rapidly and expire, disposable goods/services, hygienic goods/services, and all kinds of software and programs that can be copied. In addition, in order to exercise the right of withdrawal in all kinds of software and programs, various media (DVD, CD, etc.), computer and stationery consumables (toner, cartridge, tape, etc.) and cosmetics, the packaging of the goods / services must be unopened, intact and unused. ARTICLE 17 STATUS OF FAULT AND LEGAL CONSEQUENCES: In case the buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card contract signed with him by the bank and be liable to the bank. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the buyer, and in any case, if the buyer defaults due to his debt, the buyer agrees to pay the seller's loss and damage due to the delayed performance of the debt.

ARTICLE 18 AUTHORIZED COURT: In disputes that may arise from this contract, Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade, Consumer Courts over the specified value; Civil Courts of First Instance are authorized in places that cannot be found.

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